Refunds and Returns

Ballet Basics, due to the nature of the online store, does not offer any refunds. You are welcome to exchange, however this is subject to the following:

Non-returnable items:

Hair Accessories: hairnets, grips and bun pins

Hosiery: all dance tights. Please ensure that you order the correct size as Ballet Basics does not accept exchanges for customers who have ordered the incorrect size.

Criteria for Exchange:

Customers have 7 days from receipt to log the exchange

Items need to be unworn and in a resalable condition

Items must be in the original packaging with the labels attached

In the event of a return, Ballet Basics does not credit or refund any shipping costs. The courier fee costs for the return will be for the customer’s account.

To return or exchange please contact us on admin@balletbasicsonline.co.za.